Impact and results

24/7, 365

High-visibility security patrols across the district, working closely with the Metropolitan Police to promote the safety of our streets.

6.5k

Offers redeemed in 2025 through West End Club, our loyalty app connecting the local workforce with businesses in the area.

1.35%

Oxford Street vacancy rates are now just 1.35% – the lowest since 2019, and a significant recovery from a peak of 14% in 2021.

116

Insights reports published in 2025, leveraging our proprietary data to tell the most compelling story about the West End, whether for visitors, members or investors.

1st

BID in London to be accredited a Business Crime Reduction Partnership (BCRP), achieving the highest standards required by the National Association of Business Crime Partnerships (NABCP).

100k

Achieved impressive digital growth for Oxford Street, securing 100k followers on Instagram and 1.1m website page views in 2025.

5.4b

Estimated reach as a result of media coverage in 2025, driving continued awareness on key campaigns including business rates reform, tax-free shopping and safer high streets.

96m

Data points processed for monthly insights dashboards in 2025, providing members with trusted intelligence and real-time data that help them make informed decisions.

308k

Square meters of public realm deep cleaned and hot washed in 2025, significantly improving cleanliness, appearance, and visitor experience across BID area.

£5b

Generated in media coverage for Christmas campaigns on Oxford Street and Bond Street, reinforcing the West End’s status as the ultimate festive destination.

5k+

Businesses across the country represented by High Streets UK, a pro-growth partnership of flagship high streets co-founded by New West End Company to tackle shared challenges and unlock growth.

700

Local workers engaged in a survey to evolve our current West End Club and develop a new digital platform to enhance the well-being and experience for those who work in the district.