Delivering for our members, driving forward London’s West End

We work daily to drive forward the business performance of our members across the West End.

Working alongside the public sector and business partners, we represent, promote and deliver a range of programmes and campaigns supporting business and the wider West End community.

As a catalyst for change, we provide trading insights, help drive footfall and sales along with securing funding and investment opportunities to maintain the area’s position as the world’s top retail and leisure destination.

We deliver sustainable street management and visitor services to 74 streets and over 600 businesses to ensure a world-class experience for our members’ customers and clients.

We are a key partner delivering a new West End.

Our Vision: To make London’s West End the world’s first choice for visitors, businesses and investors.


To attract customers and clients to the West End, keep them here longer and to draw them back again.

  1. To secure the West End’s future as the world’s number one retail and leisure district

  2. To be an effective champion and influencer of policies that deliver economic growth

  3. To be an authoritative global voice on London’s West End

  4. To evidence our impact over time with increased spend and enhanced values

More on our 2020 strategy


The West End is the nation’s retail heartland, attracting thousands of visitors from around the country and overseas to shop each day.

Our weekly and monthly trade intelligence reports, capturing footfall figures and sales across the West End, allow our member businesses to gain access to the latest shopper data and track the area trading performance.

For specific data requests or to be added to the Insights Mailing list, please contact Kyle Monk, Head of Insight, on 02074620680 or